Terms & Conditions


Terms & Conditions

The terms and conditions detailed below are applicable to all transactions made on pipilacelebration.co.uk. By using this site, the user is agreeing their acceptance of these terms and conditions. On placing an order, the user confirms their acceptance of the following terms and conditions. Please read these terms and conditions carefully as pipilacelebration.co.uk can take no liability for negligence when reading these terms and conditions. These terms and conditions do not affect your statutory rights.

Every purchase order made through this website is subject to acceptance of these terms and conditions.

We retain the right to amend these terms and conditions at any time. This includes the right to amend, remove or vary the content of anything displayed on the website, without notice.

The website user takes entire responsibility to read these terms each time they place an order.

These terms and conditions do not affect your statutory rights. Once an order has been placed, the website user assures their agreement of these terms and conditions and we will treat their order as an acceptance of these terms and conditions.



Product descriptions

We always try to give you the most up-to-date product information but sometimes we do get it wrong. This can include:

Not having the right details for the product.

Different product packaging than shown.

Changes in the product colour.*

Showing the wrong amount of stock.**

Difference in two or more  same ordered  products***


*This can be caused by differences on your computer screen or device as the actual colour of the product may be different from our website. Some product pages have colour swatches. Please use them as a guide only as they do not show the exact colour of the products.

**The amount of stock that we show on the website is a guide. We will confirm the amount of stock that we have when we confirm your order.

We may not process your order if we notice that the product information on our website is wrong when you place it.

*** Most of product are handmade, when you buy more than one they may be slightly different from each other.


Order confirmation

 Please read and check the order details carefully to make sure that they are correct. If the details are not right, or if you need any help, please email the Customer Services Team. We will need to know any changes to your details before we send your order or it may be delayed.

Delivery

We are not responsible for any delay in delivery if you are not there to collect your order when it arrives. It is your responsibility to tell courier to arrange re-delivery or collection.

We are dispatch our products in 1-2 working days once the order has been accepted by both parties and payment has been cleared. 

UK standard delivery (Royal Mail 2nd class) within 2- 4 working days.

Europe delivery (Royal Mail standard delivery) within 5-10 working days. 

Other countries delivery - please be aware than can take longer than 20 working days. 

For any faster way to ship your order please contact us via email to ask about details. 


Returns 

If  you have any complaint, please contact us . We will attempt to reply to any complaint within 1-2 working days.

We only accept return for unused items in the undamaged original packing. 

We provide 14 days return policy . 

In case of returning an item please contact pipilacelebration.co.uk in order to be provided the relevant information. 

Customer is responsible for any returning costs.

Return address:

Pipila Celebration 

2A the Island 

B78 3 PP Tamworth 

Staffordshire

United Kingdom